وکیلِ تو

نوبت‌دهی پرونده و مشاوره با وکلای ایران

Skip to main content

Frequently asked questions

How does Vakile To work?+
Find the right lawyer by city and specialty, book an open slot from their calendar, and after paying you get your consultation by phone, in person, or text.
What consultation types are there, and how is a booking confirmed?+
Three types: phone, in-person, and text (chat). After you pay, the appointment goes to “pending” and the lawyer usually approves it within about an hour — some lawyers auto-confirm, so the booking is locked in instantly.
How do payments, wallet top-ups, and refunds work?+
All amounts are in Toman, paid from a top-up wallet. Cancel more than 48h before the appointment for a full refund, 24–48h before for 50%, and under 24h there's no refund. Cancelling or rescheduling is only allowed up to 48h beforehand, and rescheduling a confirmed appointment needs the lawyer's re-approval.
Can I download contract templates?+
Yes. Free samples are viewable as watermarked previews, and after purchase you get the clean, full version as a downloadable PDF.
What is case acceptance?+
If you need a lawyer to take on your whole case rather than a one-off consultation, you can submit a case-acceptance request for a lawyer to review and accept.
What do subscription plans give me?+
Subscription tiers unlock more features and higher usage limits. For the full plan-by-plan comparison and pricing, see the Plans page under Billing.
How do I sign in?+
The primary method is your mobile number with a one-time code (OTP); you can also sign in with email or with a Google or Microsoft account.
What if I have a question or a problem?+
Open a support ticket from inside the app for two-way messaging with our support team until your issue is resolved.
How secure is my data?+
Your data is handled with care and sensitive account details are never stored in the browser. You can delete your own account at any time.
Which languages and calendar are supported?+
The platform is available in Persian, English, Arabic, and Dari, and dates are shown to users in the Jalali (Shamsi) calendar.